Pure electric scooter warranty

Warranty Info

Your purchase of this scooter includes a 2 year warranty against original defects in material and workmanship from the date you physically receive the scooter. This covers the cost of labour and parts required to maintain your scooter in proper working order for the 2 year warranty period. Please retain your proof of purchase for reference when making enquires on this warranty.

Orignal warranty may be transferred to a new owner providing all original proof of purchase is transferred to the new owner. The warranty period remains as 2 years from the original delivery date. 

Consumable items are not included as part of your warranty. These are outlined below: 

  • Tyres
  • Inner Tubes 
  • Rubber Foot Rest 
  • Handlebar Grips 
  • Brake Cables 
  • Brake Pads 
  • Paint
  • Rubber Bungs 

When you will not be able to use your warranty 

You cannot use your warranty if: 

  • The requested work is to repair consumable items which are not covered by warranty. 
  • The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the manual, included but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim. 
  • The submitted repair work is needed due to the scooter having been involved in an accident or reckless/intentional damage. 
  • The requested work is to repair normal wear and tear, surface or cosmetic damage. 

You cannot use your warranty without original proof of purchase that validates the scooter's warranty duration by way of serial number and date of proof of purchase. 

The opening, disassembly or modification of the scooter with non-licensed or non-original parts or by a non-licensed person will invalidate the warranty. 

If your scooter needs a service, call the Pure Electric helpline so we can discuss the available options. If your scooter is registered under warranty and is covered for repair, it will be repaired at no cost. 

How to make a claim

Customer contacts Pure Electric at [email protected]