If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at helpBE@purescooters.com.Include photographs of the issue before returning any goods so we can discuss the best action to take.
Faulty electric scooter - within 30-days of receiving
If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at helpBE@purescooters.com, quoting your order number, attaching a photo of the electric scooter and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the electric scooter to you.
Faulty electric scooter - after 30-days of receiving
If your scooter develops a fault after the initial 30 days period you will need to contact the manufacturer and make a warranty claim. Please note the warranty period will vary by scooter.
If you cannot find warranty information please get in touch and we will point you in the right direction.
Please note that, we cannot accept electric scooter returns:
without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of €25). If the electric scooter has been damaged through miss-use or shows signs of being tampered, customised, or altered in any way in any condition that we deem renders the item unsaleable.