Razor E Prime Air Electric Scooter
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Need to know
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Product Specification
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Key Features
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Delivery and Returns
Need to know
Warranty Info
Razor Limited Warranty
Razor provides a limited warranty namely, their products to be free of manufacturing defects for a period of 90 days (for electric powered products) and 6 months/180-days (for non-electric powered products) from date of purchase by the consumer. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or misuse.
Razor’s Limited Warranty will be void if the product is ever:
• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.
Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
For your records, we recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.
Warranty Items
If your product malfunctions within the period as detailed above, Razor will in the first instance endeavour to identify the issue and resolve this with the dispatch of a replacement part. You will need to provide the serial number of your product and a proof of purchase.
If the issue cannot be resolved in this manner, the next course would be to obtain a returns merchandise authorisation (RMA) number from [email protected]
1. Securely pack the item(s) in the original packaging.
2. Please include the original packing slip and a note explaining the reason for your return.
3. Shipping cost to be borne by the consumer.
4. Clearly label the package for return using the following address together with your RMA number:
5. RMA Returns, Unit 20 Hartnoll Business Centre, Post Hill, Tiverton, Devon, UK, EX164NG
Once the item is received by our engineer, all costs to repair the item under warranty will be borne by Razor including the return carriage costs. The item will be examined within 2 working days of receipt and any works undertaken within 5 working days of receipt.
Non-Warranty items
If your product malfunctions outside of the warranty period, USG can offer:
1. Technical advice including diagnostic guides to help identify the issue
2. Replacement parts to resolve the issue
3. Repair service for your product with the following guidelines:
How Can You Claim On Your Warranty?
Customer contacts Razor by calling 01202672702
Product Specification
Performance
Top Speed |
15 mph / 24 km/h |
Optimum range |
10 miles / 16 km |
Motor Power |
250 W |
Speed Modes |
1 |
Cruise Control Setting |
No |
Charge Time |
3.5 hours |
Battery |
36 V |
Front Wheel Type |
Pneumatic |
Rear Wheel Type |
Solid |
Front Wheel Size |
8 inches / 20 cm |
Rear Wheel Size |
8 inches / 20 cm |
Tyre Pressure |
60 PSI |
Pre Inserted Puncture Prevention Fluid |
No |
Safety
Front Brakes |
None |
Rear Brakes |
Mudguard |
Accelerator Control |
Thumb press |
Brake Control |
Thumb press |
Handlebar Grips |
Rubber |
Foldable Handlebars |
No |
Front Light Type |
None |
Rear Light Type |
None |
Reflectors |
No |
Accessibility
Scooter Weight |
9.9 kg |
Unfolded Dimensions |
H 102 x L 103 x W 46 cm |
Adjustable Stem |
Yes |
Scooter foldable |
Yes |
Rider Maximum Load |
91 kg / 14 st |
Age |
16 + |
Accessories
Mudguards |
Built in mudguards |
Display |
No |
Bell / Horn |
No |
Smart Technology
App |
No |
SKU |
PSMO00005 |
Key Features
Key Features
- The electroluminescent wire on deck and 6 LEDs below the deck really light up your ride!
- Innovative Power Core technology features a 90-watt, maintenance-free, high-torque, hub motor that delivers smooth acceleration with the push of the throttle
- Rechargeable 12V sealed lead-acid battery provides an extended ride time of up to 60 minutes of continuous use
- Features a lightweight, all-steel frame and fork and flat-free, airless rear tire for a solid ride
- Additional features include hand-operated, front brake and retractable kickstand
- Note: Appropriate protective equipment to be worn at all times, children must be supervised by an adult at all times.
Delivery and Returns
Delivery
**As a result of the Coronavirus we cannot guarantee next working day, but we are committed to delivering your order as soon as possible**
FREE NEXT WORKING DAY DELIVERY
All our electric scooters are sent out next working day delivery as standard.
Deliveries are made Monday to Friday.
If you order before 2pm – Monday to Friday, your electric scooter order will be dispatched same-day and you will receive it the next working day. Orders placed on Saturday, will be dispatched Monday, delivered to you on Tuesday.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
Refunds and Returns
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at [email protected] Include photographs of the issue before returning any goods so we can discuss the best action to take.
Faulty electric scooter - within 30-days of receiving
If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at [email protected]
Refund payment
We will refund you to your original payment method (i.e, card, Paypal account etc) within 14 days of receipt at our Returns Centre.