Please adhere to all local regulations when using e-scooters
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Empty cardboard box to return a scooter to Pure Electric for repairs or return.
Compatible with: Pure Air, Pure Air Go, Pure Air Pro, Pure Air Pro LR.
Weight: 2,4 kg.
All of our electric scooters are sent out wih free delivery as standard.
Deliveries are made Monday to Friday. Orders placed after 1pm on Fridays will be shipped on Mondays.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
Refunds and Returns
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at helpBE@purescooters.com. Include photographs of the issue before returning any goods so we can discuss the best action to take.
For more information here.
You have 30 days** from the date in which your product has been delivered to return your product.
To obtain a full refund, the goods must be returned in an “as new” condition, unridden with all parts, manuals and accessories included in the original box and packaging.
To find out more information and how to return your items please visit our returns page.
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