Xiaomi electric scooter warranty
2-year EU Xiaomi warranty
All of our Xiaomi e-scooters are EU stock and come with a 2-year EU warranty (unlike many imports that have to be returned to China for warranty issues). Please note, this warranty does NOT cover use in the rain.
The warranty may be void if
The scooter has been ridden in the rain or has any water ingress
The scooter has been ridden by a rider over the recommended weight of 100kg max.
What the Warranty Covers, and for how long?
The full scooter is covered, including the electronics and battery, for 2 years from purchase.
Who Is the Warranty Provider?
The warranty is backed by the manufacturer, Xiaomi, however the work is done by a partner based in the EU called DYNAFIX.
How Can a Customer Claim on the Warranty?
Contact Pure Electric by email helpBE@purescooters.com.
The warranty work is completed by Xiaomi, however Pure Electric offer guidance and support through Xiaomi’s warranty process to ensure our customers receive the quickest and best service possible.
Manufacture Warranty Statement