Pure Flux One Electric Bike Warranty

Your purchase of this e-bike includes a statutory warranty against non-conformity defects in material and in workmanship which begins from the date you physically receive the e-bike.

Additionally, your purchase also includes a seller’s warranty starting on the same date as detailed below: 

• Electronics components, suspension forks or suspension units are covered by a 2 year warranty term for non-conformity
• Frames and rigid forks are covered by a 2 year warranty term for non-conformity. 

This warranty covers the cost of labour for repairing non-conformities carried out at by Pure Scooters / Pure Electric. This warranty requires you to ship the bike to us for a savety check to ensure that it is functioning efficiently, for example the function and interaction of componentry fitted to your e-bike.  Please contact us at helpbe@purescooters.com to book this check up. Failure to have this check performed may invalidate the seller’s warranty.

Your warranty cannot be used if the part which is submitted for servicing:

• demonstrates signs of misuse or mishandling as a result of not following the instructions set out in the product manual(s). This includes but not limited to inappropriate use, maintenance or storage, or the opening, disassembly or modification of the e-bike with non-licensed or non-original parts or by a non-licensed person
• demonstrates signs of crash damage such as having been involved in accident or reckless / intentional damages

Normal wear and tear is not covered by your warranty.

If you have a question related to this warranty, contact us at helpbe@purescooters.com so we can discuss the available options. Please retain your proof of purchase for reference when making enquiries on this warranty. We may also request the serial numbers from the frame or other components to assist with production traceability and verification.

 

If you need further support then contact Pure Electric via email helpBE@purescooters.com.