Electric Bike Delivery

The standard delivery time for e-bikes is 72 hours.   This delivery time is subject to specific circumstances due to the Covid-19 pandemic, but Pure is doing the maximum to have your e-bike delivered as soon as possible. 

Deliveries are made Monday to Friday.

If you order before 1pm – Monday to Friday, your E-bike order will be dispatched the same day and will be deliverd by carrier Geodis three days later.  E.g. an order placed on Tuesday at 11am will be delivered on Friday.  

Original box and packaging 

Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.

Refunds and Returns

If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at helpBE@purescooters.com. Include photographs of the issue before returning any goods so we can discuss the best action to take.

For more information here.


You have 30 days from the date in which your product has been delivered to return your product.

To obtain a full refund, the goods must be returned in an “as new” condition, unridden with all parts, manuals and accessories included in the original box and packaging.

To find out more information and how to return your items please visit our returns page.