Electric Bike Delivery
The standard delivery time for e-bikes is 3 working days.
Deliveries are made Monday to Friday.
If you order before 1pm – Monday to Friday, your E-bike order will be dispatched the same day and will be deliverd by carrier Geodis three days later. E.g. an order placed on Tuesday at 11am will be delivered on Friday.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
Refunds and Returns
Any purchase made with Pure Electric between the 1st November 2022 and 10th December 2022 can be returned under our gifting returns policy up to the 10th January 2023.
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at helpBE@purescooters.com. Include photographs of the issue before returning any goods so we can discuss the best action to take.
For more information here.
You have 30 days from the date in which your product has been delivered to return your product.
To obtain a full refund, the goods must be returned in an “as new” condition, unridden with all parts, manuals and accessories included in the original box and packaging.
To find out more information and how to return your items please visit our returns page.