Ordering & Delivery
**As a result of the Coronavirus we cannot guarantee next working day, but we are committed to delivering your order as soon as possible**
FREE NEXT WORKING DAY DELIVERY ON ALL ORDERS
All our electric scooters are sent out with next working day delivery as standard.
Deliveries are made Monday to Friday.
If you order before 2pm – Monday to Friday, your electric scooter order will be dispatched same-day and you will receive it the next working day. Orders placed on Saturday to Sunday, will be dispatched Monday, delivered to you on Tuesday.
Signed for deliveries
All electric scooter orders are sent via DPD, and we may change the couriers we use without notice, although the level of service will always be equivalent. All electric scooter deliveries will need to be signed for, whether yourself, household member or a neighbour.
If you are away from the delivery address and a neighbour cannot sign for your delivery, then our courier will send a text informing you that it is available to pick up from a local DPD collection point.
The electric scooter will be returned to Pure Scooters if it has been at the local collection point for over 5 days.
Pure Scooters reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot be held responsible for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their cost.
Original box and packaging
Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product to us.
We cannot accept any electric scooter returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it. If necessary, we can provide a new box at a cost of €25 . so please keep the electric scooter box safe.